BROMPTON WARRANTY SUPPORT
All Brompton products go through stringent quality testing procedures by the Brompton Quality team at our Factory in London. However, if an issue does occur, you can be confident that we are here to support you.
All Brompton bicycle frames have a 7 year warranty when registered. The electrical components on the Brompton Electric are covered by a 2 year warranty, on Brompton Electric C Line models this can be extended to 3 years when registered. All other non-wearing components have a 2 year warranty.
If an item is identified as having a manufacturing or material defect while under warranty, we will do our best to replace, or repair the item to your complete satisfaction, at no further cost to you.
If you do require any warranty support there are several ways that we can assist:
Self Service/Fix it at Home
Many issues are easily resolvable within the comfort of you own home meaning that you can be back on the road again with minimal downtime.
To assist you with this we have created an extensive range of servicing and maintenance guides which can be found below:
Brompton Electric: https://www.brompton.com/support/brompton-electric
If you find that your Brompton Electric is not providing the assistance which it should, we recommend performing the simple checks in this video
Visit your local Brompton Service Centre
If you are unable to resolve the issue at home, it is also possible to visit your local Brompton Junction or Brompton Service Centre to access servicing and warranty assistance.
All of our Brompton Junction stores receive the highest level of training and have mechanics available to help you with any servicing, maintenance or warranty request you may have.
All of our Brompton Service Centres have access to the required knowledge and tooling to repair any mechanical Brompton.
Please note that only specific Brompton Electric Service Centres have access to the Diagnostic Tooling and Electrical components required to repair Brompton Electric products.
Please note: select “Brompton Electric” in the product menu to find a Brompton Electric Service Centre.
If you are unable to find a suitable solution from the options above please don’t hesitate to contact us.